Before closing your account, consider
contacting us first. We don't want to see you go, and we'll do everything we can to sort out any issues you have.
If you want to close your account because you've decided to stop
selling, you can do that and still leave your account active – simply
remove your
automatic payment method and cancel your
selling tool subscriptions.
If you still want to close your account, make sure:
- All your fees are paid, and your account balance is zero
- You don't have open bids on an item
Tip
If you have any suspensions or restrictions active on your account, or if your account doesn't currently meet our minimum
seller performance standards, you'll need to
contact us in order to close your account.
What you need to know about closing your account
When you submit a request to close your account, we'll send an email
to your registered email address and to your eBay Messages within 24
hours letting you know we've received it. Generally, it takes 30 days to
close an account from the date we receive a request.
However, if you've bought or sold items in the 30 days prior to
submitting your request, we'll keep your account open for 60 days from
receiving your request so any outstanding sales or purchases can be
completed, and so we can meet our commitments to all buyers and sellers
under the
eBay Money Back Guarantee.
If you change your mind during the time it takes to close your account, you can
contact us and ask to have it reopened.
For security reasons, you can't transfer or sell your eBay account to
a new owner. However, you can add a secondary contact to your account.
After the 30-day or 60-day period (depending on whether you've bought
or sold in the past 30 days) your account will be permanently closed.
When we've closed your account we'll let you know by sending an email to
your registered email address. If you'd like to use eBay again, you'll
need to create a new account.
Please
contact us for help closing the account of a deceased eBay member.
Close account
Closing your account will result in the closure of all eBay
businesses associated with that account which rely on the same identity -
for example, the eBay Partner Network (EPN).
Tip
Once you've submitted an account closure request, you won't be able to access your account, or use it to buy or sell on eBay.
Personal data on closed accounts
The right to have your personal data (including personal information)
deleted depends on the privacy regulations in place which vary by
country and region. The General Data Protection Regulation (“GDPR”)
identifies the right to have your personal data deleted, this right is
known as the “right to erasure”. At eBay, we extend the right to delete
your data to all users regardless of a country or region's regulation.
eBay deletes personal data using approved methods such as hashing,
pseudonymization and aggregation. For your part, you'll need to clear
cache, cookies and history
from each browser you used to sign in to your eBay account. If you
downloaded any eBay apps on any of your mobile devices, you'll need to
delete those too.
eBay deletes personal data for accounts, but will retain personal
data to comply with legal obligations, prevent fraud, collect any fees
owed, assist with any investigations, and enforce our
User Agreement.
If data can't be deleted for any of these reasons, it will be
retained only for the time necessary to resolve a specific issue, or
detect, prevent, mitigate or investigate fraudulent or illegal
activities.
MABOLO 
